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FAQs

What is a personalized message and how can I request for one?

Video message is a personalized note from your chosen celebrity, exclusively addressed to you, your closed ones or your brand which would mostly talk about the details you mentioned in your request. To request, just select the celebrity of your choice , request celebrities for a message, a birthday wish or just a good morning, and voila! We will get that mind-blowing personalized video message delivered to you.

 

Where will I receive my video message? How can I download/share the video?

For the time being, you will receive the completed video in your whats app number or to the email you used while completing the billing. When our app will be launched, you will able to get your video directly on the " My videos" section of our app..

 

What is the price for a Video Message?

The price of a Video Message is set individually by the celebrity, and therefore the price will range depending on who you choose to get the message from! Celebrities can change their pricing at any time but you will only be charged the price that is shown when you make the request.

 

How long will a celebrity take to make the video?

Celebrities are usually busy and hence it can take them some time before they can complete your order, usually 7-14 days. In case the video is not completed within this lead time, it will automatically expire and a refund will be issued.

 

What are the occasions that you can request for a Video Message?

There could be numerous occasions, from a friend’s Birthday to your parent’s anniversary, you could get a video message for any special occasion, For Brands, they can use to promote their products as services as well.  You could even wish best of luck to your child for the board exams, or just get a good morning from your favorite celebs. This is the perfect way to make your loved one's day - more special. As long as the request is acceptable, the celebrity will be happy to complete your request.

 

Where can I see the status of my video request?

Currently, our team will manually update your about the status, when we get off from beta version, you can see it by yourself on the app..

 

Can I cancel my video message request once placed?

We share the request with the celebrity as soon the request is placed. It might be possible that the celebrity has recorded the video but hasn't uploaded it. Hence in this case a refund will not be possible.

 

Is there a guarantee for celebrities to complete the Video Request?

Unfortunately we cannot guarantee that a video request will be completed as it depends on the celebrity. It is up to the celebrity to accept your request and create the video. However, if your request is not fulfilled or gets expired, we will refund you the full amount in the same payment mode that you used to place the request.

 

Does the video rights belong to me or my company?

Unfortunately, to prevent the misuse and manipulation of videos, all of the rights are under Nepsia Pvt Ltd ( Celebsathi.com). You have right to share it on your social platforms, email it without modification.